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Service Desk Central Support (m/f/d) Germany

  • Art der Anstellung: Permanent
  • Arbeitszeugnis: BBBH138412
  • Location: Germany, Baden-Württemberg, Stuttgart
  • Sektor: Technology, IT Strategy & Transformation, R and D
  • Gehalt: Negotiable
  • Sendedatum: 20.12.2018


Job Description:

  • First line of contact for operational ICT support as a part of a European ICT serviceorganization
  • Responsible for professional end user and technical support towards the organization
  • End user assistance on issues with computer and communication systems
  • Answering questions
  • Making initial diagnosis of any malfunction
  • Performing troubleshooting
  • Taking and coordination of remedial action
  • Permanent communication with other ICT teams and team members will be required to achieve a high level of transparency and visibility of ICT projects and initiatives
  • Actively supporting the ICT organization to improve existing procedures, toolset and standards by establishing common practises (such as ITIL)



Profile:

  • Bachelor degree in computer science or vocational training in a computer discipline
  • Service and quality oriented, professional team player with good communication skills
  • good knowledge of English (verbal and written), any additional European language is an asset
  • Advanced experience with Windows Client Operating Systems, Microsoft Office Suite,
  • Computer Hard-, Software and Periphery, Computer network standards (DHCP, DNS…)
  • Work experience in an ICT Service organization considered as asset

Spencer Ogden is acting as an Employment Agency in relation to this vacancy.